Waiting for your PCK parcel to arrive? You’re probably checking the tracking status every few hours, as most of us do. The Postal Corporation of Kenya, popularly known as Posta Kenya (PCK), handles thousands of parcels daily across Kenya and internationally, and knowing exactly where your package is gives you peace of mind.
For the better Part, the PCK provides the ability to track your Posta Kenya shipment easily, and knowing how to do so is a big deal, especially if you are looking forward to expecting a parcel from abroad, sending documents across countries, or running an e-commerce business. Here’s all to Know.
What is Posta Kenya Tracking?
Posta Kenya tracking is the system that allows you to monitor your parcel’s journey from the sender to your doorstep. Every parcel processed through PCK gets a unique tracking number, a combination of letters and numbers that acts as your package’s digital fingerprint.
The tracking system updates at key points:
- When your parcel is accepted at the post office
- During transit between facilities
- When it arrives at the destination post office
- At customs clearance (for international parcels)
- When it’s out for delivery
- Final delivery confirmation
How to Track Your Posta Kenya Parcel (Official Methods)
Here are two ways to track your PCK Shipment:
Method 1: Posta Kenya Official Website
The primary way to track your PCK parcel is through the official Posta Kenya tracking portal. Here’s exactly how to do it:
- Go to postglobal.posta.co.ke/postglobaltrack/Track.aspx
- Look for the tracking number field on the page
- Enter your complete tracking number (don’t miss any letters or numbers)
- Click the “Track” or “Search” button
- Your parcel’s current status and location history will display
Method 2: Call Posta Kenya Customer Care
Sometimes you need to speak with an actual person, especially if your tracking shows confusing information or hasn’t updated in days.
Here are Posta Kenya Contacts:
| Contact Method | Details |
|---|---|
| Headquarters | Haile Selassie Avenue, Nairobi |
| Phone | 020 3243000 |
| Mobile | 0800 724 900 (Toll-free) |
| customercare@posta.co.ke | |
| Website | www.posta.co.ke |
| Post Office Finder | posta.co.ke/post-offices |
| MPost Registration | Dial *891# |
| Twitter/X | @PostaKenya |
| Postal Corporation of Kenya |
Frequently Asked Questions About PCK Tracking
Unfortunately, no. The tracking number is mandatory. If you’ve lost it, visit the originating post office with your receipt and ID, or contact the sender to resend it.
Yes, but it’s complicated. Contact Posta Kenya customer care immediately with your tracking number and request an address change. There may be additional fees, and it only works if the parcel hasn’t reached the final delivery office yet.
Typically 30 days from the “Awaiting Collection” notification. After this period, unclaimed parcels are returned to the sender. You’ll be notified via SMS before return.