Website: nairobipostalcode.org
Effective Date: 1 January 2025
Last Updated: 24 March 2026
1. Introduction
Welcome to Nairobi Postal Codes (“we,” “us,” or “our”), accessible at https://nairobipostalcode.org. We are an independent online postal code directory providing reference information about post offices, postal codes, and mail delivery areas across Nairobi County and Kenya.
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect when you visit our website, how we use it, how we protect it, and your rights under applicable law — including the Kenya Data Protection Act, 2019 (No. 24 of 2019) and its accompanying Regulations.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website.
2. Who We Are (Data Controller)
Under the Kenya Data Protection Act, 2019, the data controller for this website is:
Nairobi Postal Codes
Independent Online Directory
Nairobi, Kenya
📧 Email: info@nairobipostalcode.org
🌐 Website: https://nairobipostalcode.org
We are not affiliated with, endorsed by, or acting on behalf of the Postal Corporation of Kenya (Posta Kenya), the Communications Authority of Kenya, or any arm of the Government of Kenya. This is an independent reference and informational directory.
3. Information We Collect
We collect information in two ways: automatically (through your use of the site) and voluntarily (when you choose to provide it).
3.1 Information Collected Automatically
When you visit nairobipostalcode.org, our servers and third-party analytics tools may automatically collect the following technical data:
| Data Type | Examples | Purpose |
|---|---|---|
| IP Address | 105.163.XX.XX | Security, fraud prevention, approximate geolocation |
| Browser Type & Version | Chrome 123, Firefox 115 | Ensuring website compatibility |
| Operating System | Windows 11, Android 14 | Optimising display for your device |
| Device Type | Mobile, Desktop, Tablet | Responsive design improvement |
| Referring URL | The page you came from | Understanding traffic sources |
| Pages Visited | Which postal code pages you viewed | Analytics and content improvement |
| Search Queries | Terms entered into our on-site search | Improving search accuracy and content |
| Date and Time of Visit | Timestamps of your session | Traffic analysis |
| Session Duration | How long you spent on the site | User experience analysis |
| Geographic Location | Country, City (derived from IP) | Understanding our audience |
Important: We do not collect your full name, ID/passport number, phone number, email, or physical address unless you voluntarily provide it to us.
3.2 Cookies and Tracking Technologies
We use cookies — small text files stored on your device — to enhance your experience and collect analytics data. See Section 6 (Cookie Policy) below for full details.
3.3 Information You Voluntarily Provide
If you contact us via email or a contact form (where available), we may collect:
- Your name (as you choose to share it)
- Your email address
- The content of your message (e.g. reporting an incorrect postal code, general enquiry)
We only use this information to respond to your message and improve our directory. We do not add you to any mailing list without your explicit consent.
4. How We Use Your Information
We use the information we collect for the following purposes, each of which we consider to have a legitimate basis under the Kenya Data Protection Act, 2019:
| Purpose | Legal Basis |
|---|---|
| To deliver and display the website to you | Legitimate interest (providing our service) |
| To analyse how visitors use the site and improve content | Legitimate interest (improving our directory) |
| To monitor for and prevent fraudulent or abusive activity | Legitimate interest (security) |
| To respond to your enquiries or messages | Performance of a contractual or pre-contractual obligation |
| To comply with applicable legal obligations | Legal obligation |
| To display relevant advertisements (if applicable) | Consent (via cookie preferences) |
| To measure advertising effectiveness | Consent (via cookie preferences) |
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects on you.
5. Third-Party Services and Data Sharing
We do not sell, rent, or trade your personal information to any third party. However, we work with trusted third-party service providers who may process data on our behalf. These include:
5.1 Google Analytics (Google LLC)
We use Google Analytics 4 (GA4) to understand how visitors interact with our website. Google Analytics collects anonymised data including pages visited, session duration, device type, and general location. This data is processed by Google LLC and subject to Google’s Privacy Policy.
- Cookies used:
_ga,_ga_XXXXXXXX,_gid - Data retained by Google: Up to 14 months (our configured setting)
- You can opt out using the Google Analytics Opt-out Browser Add-on
5.2 Google AdSense / Advertising Partners (if applicable)
If we display advertisements on our site, we may use Google AdSense or similar platforms. These services use cookies to serve ads based on your prior visits to this and other websites. You may opt out of personalised advertising through Google Ad Settings or by visiting aboutads.info.
5.3 Hosting Provider
Our website is hosted on a third-party server. Our hosting provider may have access to server logs containing IP addresses and access times for infrastructure and security purposes. They process this data as a data processor under our instruction.
5.4 Cookie Consent Management (CookieAdmin)
We use a cookie consent management tool to manage your cookie preferences. This tool records your consent choices and stores them as a cookie on your device.
5.5 WordPress and Plugins
Our website is built on WordPress. Certain plugins may collect anonymised technical data for functionality, security, or performance purposes.
5.6 Legal Disclosure
We may disclose your information if required to do so by Kenyan law, a court order, or a lawful request from a government authority (including the Office of the Data Protection Commissioner of Kenya). We will notify you of such requests where legally permitted to do so.
6. Cookie Policy
6.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and understand how you use it.
6.2 Types of Cookies We Use
a) Necessary Cookies (Always Active)
These cookies are essential for the website to function. They enable core features such as page navigation, security, and your cookie consent preferences. They cannot be disabled.
Examples:
- Cookie consent preference cookie (remembers your accept/reject choice)
- WordPress session cookies (if logged in as admin — not applicable to general visitors)
b) Analytical / Performance Cookies (Require Consent)
These cookies help us understand how visitors interact with our website by collecting and reporting anonymised information.
Examples:
_ga— Google Analytics, distinguishes users (expires: 2 years)_gid— Google Analytics, distinguishes users (expires: 24 hours)_ga_XXXXXXXX— Google Analytics 4 session tracking (expires: 2 years)
c) Functional Cookies (Require Consent)
These cookies enable enhanced functionality such as remembering your search preferences or language settings.
d) Advertisement Cookies (Require Consent)
These cookies are used to deliver adverts relevant to you and your interests, and to track the effectiveness of ad campaigns.
e) Unclassified Cookies
These are cookies we are still in the process of classifying with cookie providers.
6.3 Managing Your Cookie Preferences
You can manage your cookie preferences at any time by:
- Clicking the “Manage Preferences” option in the cookie banner on our website
- Adjusting your browser settings to block or delete cookies (note: this may affect website functionality)
- Using browser tools such as Chrome’s Privacy Sandbox settings, Firefox’s Enhanced Tracking Protection, or Safari’s Intelligent Tracking Prevention
For guidance on managing cookies by browser, visit allaboutcookies.org.
7. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Server access logs (IP address, page visits) | 30–90 days, then automatically deleted |
| Google Analytics data | Up to 14 months |
| Email enquiry correspondence | 12 months from last contact |
| Cookie consent records | 12 months |
| Advertising data | As set by advertising platform (typically 90 days) |
After the applicable retention period, data is securely deleted or anonymised.
8. Data Security
We take the security of your personal data seriously. We implement the following measures to protect your information:
- HTTPS / SSL Encryption — All data transmitted between your browser and our website is encrypted using industry-standard TLS/SSL protocols
- Access Controls — Administrative access to the website is restricted to authorised personnel only
- Regular Security Updates — We keep our website platform, plugins, and server software updated to protect against known vulnerabilities
- Firewall Protection — Our hosting environment uses firewall and intrusion detection tools
However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
9. Children’s Privacy
Our website is a general informational directory and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@nairobipostalcode.org and we will take steps to delete such information promptly.
10. Links to External Websites
Our website contains links to external websites, including:
- Posta Kenya (posta.co.ke) — the official postal service of Kenya
- Google Maps — for location reference
- Other informational resources
We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any websites you visit through links on our platform.
11. Your Rights Under the Kenya Data Protection Act, 2019
Under the Kenya Data Protection Act, 2019 (No. 24 of 2019), you have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Right of Access | You may request a copy of the personal data we hold about you |
| Right to Rectification | You may ask us to correct inaccurate or incomplete data |
| Right to Erasure | You may request that we delete your personal data (“right to be forgotten”) |
| Right to Restriction | You may ask us to restrict how we process your data in certain circumstances |
| Right to Object | You may object to processing based on legitimate interest (e.g. analytics) |
| Right to Data Portability | You may request your data in a structured, machine-readable format |
| Right to Withdraw Consent | Where processing is based on consent, you may withdraw it at any time |
To exercise any of these rights, please contact us at:
📧 info@nairobipostalcode.org
Please include “Data Privacy Request” in the subject line. We will respond within 21 days as required by Kenyan law.
12. Complaints and the Office of the Data Protection Commissioner
If you believe we have not handled your personal data in accordance with the Kenya Data Protection Act, 2019, you have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya (ODPC):
🌐 Website: https://www.odpc.go.ke
📧 Email: info@odpc.go.ke
📍 Address: Teleposta Towers, 12th Floor, Kenyatta Avenue, Nairobi
We would, however, appreciate the opportunity to address your concerns before you contact the ODPC. Please reach out to us first at info@nairobipostalcode.org.
13. International Visitors and Cross-Border Data Transfers
Our website is operated from Kenya and is primarily intended for users in Kenya. If you are accessing our website from outside Kenya, please be aware that your information may be transferred to and processed in Kenya or in countries where our third-party service providers (such as Google, based in the USA) operate.
By using our website, you consent to your information being processed in these locations. We ensure that any cross-border transfer of personal data is done in accordance with the Kenya Data Protection Act, 2019, including where applicable, through standard contractual clauses or equivalent safeguards.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we do, we will:
- Update the “Last Updated” date at the top of this page
- Post the revised policy on this page
We encourage you to review this policy periodically to stay informed. Your continued use of nairobipostalcode.org after any changes constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Nairobi Postal Codes
📧 Email: info@nairobipostalcode.org
🌐 Website: https://nairobipostalcode.org
📍 Location: Nairobi, Kenya
We aim to respond to all privacy-related enquiries within 7 business days.
This Privacy Policy was prepared in accordance with the Kenya Data Protection Act, 2019 (No. 24 of 2019), the Kenya Data Protection (General) Regulations, 2021, and international best practices including the General Data Protection Regulation (GDPR) where applicable.