Key facts (00502 – Karen):
- Postal code: 00502 – Karen
- Main post office name: Karen Post Office
- Location: At Karen Shopping Centre, off Ngong Road, in the Karen area of Langata Constituency, Nairobi County
- Coverage: Serves Karen, Hardy, Langata South and surrounding residential, commercial and institutional addresses in southern Nairobi, using P.O. Box addresses formatted as P.O. Box xxx–00502 Karen, Nairobi
- Service type: Full-service branch offering core mail, parcel, EMS, P.O. Box, payment, agency and online-enabled postal services under Posta Kenya
Postal code 00502 is assigned to the Karen Post Office in the Karen area of Langata Constituency, Nairobi, and is the main postal code for mail serving Karen and its immediate environs. The Karen Post Office is located at Karen Shopping Centre off Ngong Road and functions as a key suburban branch handling P.O. Boxes, mail distribution, parcel dispatch and customer-facing postal services for this high-demand corridor.
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Postal Services Available at Karen Post Office
| Service Category | Service Description | Pricing / Access Information |
|---|---|---|
| Domestic Mail | Letter and small packet delivery within Kenya (≈24 hrs same town, ≈2 days nationwide). | Confirm tariffs at Posta Kenya or Nairobi GPO counters. |
| International Mail | Outbound letters & packets via air, surface & regional land routes. | Varies by destination, weight & service. Confirm at GPO or official tariffs page. |
| Private Letter Boxes / Bags | Rental of P.O. Boxes & mail bags for individuals, corporates, institutions. | Typical annual charges: Individual ~Ksh 2,000; Corporate ~Ksh 9,450; Special corporate ~Ksh 6,225; Learning/religious ~Ksh 7,725; Sub-post office ~Ksh 1,320; Key deposit ~Ksh 560; E-Citizen fee ~Ksh 50. Confirm current rates before paying. |
| Direct Mail Marketing (DMM) | Addressed & unaddressed promotional mail for campaigns & notices. | Pricing is campaign-based; request a quotation from Posta Kenya. |
| Business Reply Service (BRS) | Pre-addressed response envelopes/cards; customers reply free; business pays per returned item. | Set-up & per-item charges agreed with Posta Kenya corporate services. |
| Franked Mail | Handling of postage through licensed franking machines for high-volume mailers. | Requires license & top-ups; tariffs available from Posta Kenya. |
| Philately | Mint stamps, commemoratives, FDCs, souvenir folders, packs. | Prices vary; check availability & rates at Nairobi GPO. |
| M-Post (Virtual P.O. Box) | Virtual P.O. Box linked to mobile number with SMS alerts. | Registration ~Ksh 400/year. Confirm current price at registration. |
| EMS International | Express international courier with tracking & customs handling. | Rates depend on weight, speed & destination; obtain current EMS tariff at GPO. |
| EMS Domestic (Same Day / Overnight / Bulk / Custom) | Time-definite urgent domestic courier services. | Tariffs based on distance, weight & service level; get quotation at EMS counter. |
| Posta Parcel Domestic | Standard parcel delivery within Kenya. | Price varies by weight & destination; check parcel rate cards at Posta offices. |
| Posta Parcel International | International parcel delivery (air, surface, hybrid) with tracking. | Charges vary by route, destination & weight; confirm at GPO. |
| Posta Cargo (Clearing & Forwarding) | Clearing, forwarding & logistics for containers, vehicles & bulk cargo. | Quotation-based; contact Posta Cargo. |
| PostaPay (Digital Wallet & Agency) | Digital wallet for transfers, bill pay, airtime, merchant services. | Access via PostaPay app or USSD; fees shown in-app or at branches. |
| Money Orders (Domestic & Institutional) | Paper-based money transfer for individuals & institutions (schools, colleges). | Fees depend on amount & type; check current tariffs at counter. |
| Agency Banking (Posta Pesa) | Banking services for partner banks (withdrawals, deposits, balance checks). | Charges follow partner bank tariffs; confirm at counter. |
| Utility & Bill Payments | Payment of electricity, water, pay-TV & other utilities at counters. | Usually face value; any convenience fee shown at counter. |
| Mobile Money Agency Services | Cash-in/out & related services for mobile money providers. | Standard mobile money tariffs apply. |
| Online P.O. Box Services | Online application & management of P.O. Boxes. | Access via official P.O. Box portal; online fees shown during process. |
| Office Locator (Online) | Online tool to locate Posta branches. | https://posta.co.ke/post-offices/ |
| Parcel Tracking (Online) | Online tracking for Posta & EMS items. | Use official tracking URL provided on the Posta website. |
| E-commerce & Pick-and-Drop | Delivery solutions for online merchants including pick-up/drop-off. | Merchant-specific pricing; request a quotation. |
Posta Kenya Contacts
| Contact Type | Details |
|---|---|
| Posta Kenya Headquarters | Posta House, Kenyatta Avenue, Nairobi P.O. Box 34567 – 00100 GPO |
| Pilot Lines | 0730642000 / 0719072000 / 0203242000 |
| Customer Care | 0719072600 / 0730642600 / 0203242600 |
| info@posta.co.ke pmg@posta.co.ke customercare@posta.co.ke | |
| Website | Official Posta Kenya contact page |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM (Closed on Sundays and public holidays for headquarters offices |